Dragon Poop Support

A dragon making a mess is expected. The game making a mess of your day isn't. Here are a few things to try before sending in a distress pigeon.

Get in touch

Email support@syntaxcircus.com with Dragon Poop support in the subject. Please include:

Your phone or tablet model and operating-system version.
The game version and build information shown in Settings, in the About area near the bottom.
What you were doing, which mission/difficulty you were playing, and what you expected to happen.
Steps that reproduce the problem, and a screenshot or short recording if useful.

For a purchase problem, also include the platform, item, approximate purchase date, and store order/transaction identifier if available. Redact unrelated personal and payment information. Never send your password or full payment-card details. We cannot guarantee a response deadline, but useful details make it easier to investigate.

For public gameplay questions and news, join the Discord community. Use email for purchase evidence and privacy requests.

How do I play?

Steer your dragon with the on-screen movement controls, drop poop on royal targets, and use the fire control when you need it. Your drops carry momentum: movement and timing change where they land. Keep an eye on your hearts and watch for incoming shots.

If a mission feels too difficult, change difficulty in Settings and try again. Replaying is part of the game. The free Castle chapter has five missions that unlock through progress; finish a mission to move toward the next one. Mission, Mess, Mischief, and Unbroken Stream are replay goals, not purchases.

How do I unlock Royal Gold?

Complete all five Castle Crappystone missions on any difficulty. You do not need a particular score or all replay goals. After completion has saved successfully, select Royal Gold in the Dragon Dung-eon, the game's wardrobe. It is earned and costs nothing.

If it is still locked, check that all five missions show completion. If they do, email us your version/build and a screenshot of the mission board before deleting app data or reinstalling.

What does Cosmic Crapstorm do?

Cosmic Crapstorm is an optional permanent cosmetic. It changes your dragon's look and does not improve combat stats. It is a one-time purchase, not a subscription, and is never required to complete the free chapter. The game displays the store's localized price.

If you bought Cosmic before its price changed, an existing valid purchase should continue to unlock it. You should not need to buy it again because of a price change.

How do I restore a purchase?

Connect to the internet and make sure the device's store is using the account that made the purchase.
Open the Dragon Dung-eon wardrobe.
Tap RESTORE PURCHASES and allow the store check to finish.
If it succeeds, select the purchased cosmetic again if needed.

If restoration is unavailable or fails, check connectivity and the store account, reopen the game, and try again. Do not buy the item again just to resolve a restoration problem. Email us if ownership still looks wrong.

Purchases belong to the store through which they were made. We do not promise automatic transfer between iOS and Android. Restoring a purchase restores purchased ownership; it does not restore locally earned Royal Gold or mission progress.

I was charged but the item is still locked

Check whether the store shows the purchase as completed, pending, cancelled, or refunded. Pending transactions may need the store to finish processing. If it is completed, try RESTORE PURCHASES with the same store account and a working connection.

If the item stays locked, send us the details listed above privately. We can investigate ownership records, but payment processing and refund decisions belong to the store. Do not post receipts or order identifiers in public Discord channels.

Can I play offline?

Yes—the free Castle chapter works offline. Settings and progress are local. Buying and restoring purchases needs an internet connection. A previously verified purchase can work offline when its ownership is cached on that device; a fresh install or device change may first need an online restore.

If a refund or revocation is processed, paid ownership may change when the game next refreshes its store records. Free chapter access is not dependent on a purchase.

Where are my saves? Will reinstalling fix a problem?

Mission progress, earned rewards, and settings are saved in local app storage. There is no game account or cloud-save synchronization. Store restoration is separate from progress.

Please do not clear app data or uninstall as a first troubleshooting step. Doing so can lose progress, including earned Royal Gold. Device backups and transfers may behave differently across devices and settings; we cannot promise they will recover the save. Contact us before taking a destructive troubleshooting step. We cannot guarantee recovery of deleted progress.

Sound, subtitles, motion, and vibration

In Settings, check the music and sound-effect sliders and your device's media volume. Check whether audio is being routed to headphones or another Bluetooth device. If narration is distracting, try Less Chatter; subtitles can help you follow dialogue.

Settings also includes larger text, reduced motion, screen shake, and vibration controls. Pause or stop if an effect causes discomfort. If these options do not address your needs, describe the issue in an email so we can understand it.

Crashes, freezes, or controls that feel wrong

Try closing and reopening the game, restarting the device, and checking for an available game update. Keep some free storage on the device and note whether the issue appears after backgrounding, during a specific mission, or after a purchase.

Tell us the orientation, device model, mission/difficulty, and version/build. For touch issues, a recording showing where you tap is especially useful. Avoid recording notifications or other private information.

Release builds with crash reporting enabled send technical crash reports to our self-hosted error-reporting service, but we may still need your reproduction steps. Read our Privacy Policy for diagnostic details. Sending a report does not guarantee that we can reproduce or immediately fix the problem.

Supported platforms and availability

Dragon Poop is designed for iPhone, iPad, and Android phones and tablets in landscape orientation. Compatibility is also affected by the device and store listing; not every device is guaranteed to work equally well.

The public store listings are not available yet while release testing continues. Follow Discord for launch news. Only install builds from our announced test distribution or official store listings once available.

Refunds

Use the store where you made the purchase:

Eligibility and decisions follow store processes and applicable consumer law. We can help investigate a technical issue but cannot approve or guarantee a store refund. A refunded or revoked item may become locked after the next ownership refresh.

Legal and privacy

For a privacy request, email support@syntaxcircus.com with Dragon Poop privacy request in the subject. Please keep personal details out of public community posts.